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Shipping & Returns

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

SHIPPING

We offer delivery throughout the United Kingdom, Highlands and Islands. Wherever possible items are dispatched 3-5 working days after the order has been processed. Orders that are placed after 4.00pm on a weekday or any orders placed during the weekend, will be processed the next working day.

Non-stock items (e.g Scrubber Dryers, Industrial Vacuums etc) may have a longer lead time, this will be highlighted within your order confirmation.

The cost of standard delivery within the United Kingdom is £6.49 (with free delivery on orders over £100). Fixed shipping rates apply to all zones, please see table below.

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 If all or part of your order is out of stock, your delivery will be shipped the next working day once the item is restocked. If the out of stock item is part of an order of multiple items, the order will be split with further delivery costs covered at on extra cost to you.